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Frequently asked questions on kiwi products

Problems with charging kiwi electric vehicles and product service

Any question about the kiwi electric car charging kit can be answered, or please contact us directly by phone and E-mail!

A:1/ we will create whatsapp/skype/wechat service group with technical engineers and company leader if necessary;
2/ we provide round-the-clock online service, so you can contact us at any time you need;
3/ will change the part free of charge during the warranty, if inhuman damage, for other problems, we would like to supply the customer a part at the original cost.

A: like other ev charging station suppliers, usually 30-50% deposit and balance repaid before shipment, special customer requirements please contact us for further discussion.

A: 1/ for ev reserve charger, can arrange delivery immediately after the order confirmation;
2/ for individual ac charging device ev less than 100 PCS, usually 7-15 days;
3/ for an individual dc charging device ev less than 100 PCS, usually 15-25 days;

A: normally the rfid card and application must identify our electric charger, so we will provide you with 3 free rfid CARDS for each charger.

A: the charging station may need a little more time to heat up before normal operation, but this is a very small change, it will not affect power output, so we can ignore this effect.

A: yes, we have video installation guide, it is very easy and anyone who knows a little about electricity safety can finish this work, we will also be ready online to help you any possible question.

Only if you are interested in it, you can be our agent, unless we have an exclusive agent on your market.
If you want to be an exclusive agent, we will have an annual target sales requirement, welcome to further discuss more details, we are open to any constructive advice.